Booking Policies

We’re so grateful you’ve chosen us to be part of your skin and beauty journey. As a small business, every appointment is thoughtfully planned and held just for you. Missed or last-minute changes can have a direct impact on our time and income, which is why we have the following booking policies in place. These were agreed to upon booking and are designed to ensure fairness and smooth scheduling for all of our clients.

Securing Your Booking
A deposit is required at the time of booking and will be redeemed at the completion of your appointment. Not paying your deposit does not equal cancellation, please communicate any necessary changes so we can adjust your booking.

Changes & Cancellations
All changes—including reschedules, cancellations, upgrades, or downgrades, must be made at least 48 hours in advance via the Fresha app.

• Reschedules: Max 3 per booking
  

• Cancellations under 48 hours:

 - Services under $100: $50 fee

 - Services over $100: 50% of service cost

• No-shows are charged 100% of the service cost

We send both SMS and email reminders ahead of your appointment. If you’re unable to attend, please let us know in advance to avoid any charges.

Refunds

At Aeon Aesthetics, we pride ourselves on delivering exceptional service and results. Please note that refunds are not provided for services if you are unhappy with your outcome.

Your satisfaction and confidence in your treatment are always our top priority. If you have any concerns following your appointment, we encourage you to contact us within 7 days. Our team will review your results and work with you to find the most suitable solution, whether that includes a follow-up appointment, adjustment, or personalised aftercare advice.

We are committed to ensuring every client feels supported, cared for, and valued throughout their experience with us.

Running Late?

Pending the service and timing, if you’re more than 10 minutes late your appointment may be shortened or forfeited; the full fee will still apply.

Waitlist & Gift Vouchers
Can’t find a time that suits? Join our waitlist and we’ll notify you if a spot becomes available. A deposit is still required to secure the spot.
Bookings made with gift vouchers will be void if cancelled with less than 48 hours’ notice or missed entirely.

A Kind Request
Please note we do not monitor social media DMs for appointment changes—use the Fresha app, phone, or email for anything time-sensitive.

Thank you for your understanding and for respecting our time. These policies help us show up fully for every client, every time.