By making a booking with Aeon Aesthetics, you (“the Client”) acknowledge that you have read, understood and agreed to the following Booking Terms & Conditions.

These terms apply to all appointments, treatments, consultations, packages, memberships and gift voucher redemptions unless otherwise stated. These terms operate alongside any treatment-specific consent forms, pre- and after-care instructions, membership terms and other applicable Aeon Aesthetics policies.

1. Bookings & Deposits

• A deposit or payment may be required at the time of booking to secure an appointment.
• Where a deposit is required, it will be credited towards the booked treatment when the appointment is attended.
• Deposits are not refundable where an appointment is cancelled or rescheduled outside the applicable notice period, subject to Australian Consumer Law.
• Aeon Aesthetics reserves the right to require a deposit or prepayment for certain treatments, appointments, new clients, repeat cancellations or other bookings at its discretion.
• Appointments are subject to availability and are not confirmed until successfully booked through our booking system or confirmed by the Aeon Aesthetics team.

2. Cancelling or Rescheduling

• A minimum of 48 hours’ notice is required to cancel or reschedule an appointment.
• Cancellations or rescheduling requests made with less than 48 hours’ notice may incur a cancellation fee or result in the forfeiture of any applicable deposit.
• Where the booked service is valued at $100 or less, a $50 cancellation fee may apply.
• Where the booked service is valued at more than $100, a cancellation fee of 50% of the booked service value may apply.
• Repeated cancellations or rescheduling may require future appointments to be secured by full payment or an increased deposit.
• Requests to cancel or reschedule should be made directly through the booking system or by contacting Aeon Aesthetics. Social media messages are not considered a reliable method for time-sensitive appointment changes.

3. No-Shows

• Failure to attend an appointment without providing notice will be considered a no-show.
• A no-show may result in a fee of 100% of the booked service value, or forfeiture of any deposit or prepaid amount.
• Where a gift voucher is being used to redeem the appointment, the gift voucher may be considered fully redeemed and void following a no-show.
• Repeated no-shows may result in future bookings being restricted or requiring full payment in advance.

4. Late Arrivals

• Clients are expected to arrive on time for their appointment.
• Arriving more than 10 minutes late may mean that the treatment needs to be shortened, modified or, where there is insufficient time to safely perform the service, cancelled.
• Where an appointment cannot proceed due to a late arrival, the applicable cancellation or no-show fee may still apply.
• Arriving late does not guarantee that the appointment time can be extended, as appointments are scheduled around the needs of other clients and the clinic team.

5. Treatment Suitability

• All treatments are subject to suitability and, where applicable, a consultation and clinical assessment.
• Aeon Aesthetics may determine that a treatment is unsuitable or needs to be modified based on a Client’s medical history, medications, health status, skin condition, treatment history or other relevant circumstances.
• A booking or consultation does not guarantee that a particular treatment will be performed.
• Clients are responsible for providing accurate and complete information regarding their health, medications, allergies, pregnancy or breastfeeding status, skin conditions and any other information relevant to treatment.
• Clients must notify Aeon Aesthetics of any relevant changes to their health, medications, skin or circumstances prior to treatment.

6. Treatment Changes, Upgrades & Downgrades

• Requests to change, upgrade or downgrade a booked treatment should be made with at least 48 hours’ notice wherever possible.
• Changes requested with less than 48 hours’ notice may not be possible due to appointment time, staffing, treatment requirements or availability.
• Where a treatment is changed on the day of the appointment, the original booking time may not be sufficient to accommodate the requested service.
• Additional treatment time or fees may apply where an upgrade is accommodated.

7. Gift Vouchers

• Aeon Aesthetics gift vouchers are redeemable against eligible treatments and services at Aeon Aesthetics.
• Gift vouchers cannot be exchanged for cash or refunded, except where required by Australian Consumer Law.
• Gift vouchers cannot be used to purchase another gift voucher.
• Gift vouchers are non-transferable unless otherwise approved by Aeon Aesthetics.
• Gift vouchers must be presented or available in the booking system when redeeming the voucher.
• Gift vouchers are subject to the expiry date stated on the voucher, where applicable, and any expiry will be applied in accordance with Australian Consumer Law.
• A gift voucher used to secure an appointment remains subject to Aeon Aesthetics’ cancellation and no-show policy.
• If a Client cancels or reschedules with less than 48 hours’ notice, the applicable cancellation conditions may apply to the gift voucher.
• If a Client fails to attend an appointment without notice, the gift voucher used for that appointment may be considered redeemed in full and will not be reinstated.

8. Packages, Prepaid Treatments & Credits

• Packages, prepaid treatments and treatment credits are subject to the individual terms provided at the time of purchase.
• Unless otherwise stated, prepaid treatments and credits are non-refundable and cannot be exchanged for cash.
• Package treatments and credits are intended for the Client for whom they were purchased and cannot be transferred without prior approval.
• Package appointments remain subject to Aeon Aesthetics’ cancellation and no-show policy.
• Where a package treatment is forfeited due to a late cancellation or no-show, the treatment may be deducted from the remaining package entitlement.

9. Payments

• Payment is required at the time of treatment unless an alternative payment arrangement has been agreed in advance.
• Aeon Aesthetics reserves the right to require payment of outstanding balances before further appointments or treatments are provided.
• Clients are responsible for ensuring that any payment method or membership payment details held by Aeon Aesthetics remain current and valid.
• Prices are subject to change. The applicable price will generally be the price confirmed at the time of booking or purchase.

10. Cancellations by Aeon Aesthetics

• Aeon Aesthetics may need to cancel, reschedule or modify an appointment due to staff availability, clinical considerations, equipment issues, unforeseen circumstances or other operational reasons.
• Where Aeon Aesthetics cancels an appointment, reasonable efforts will be made to offer an alternative appointment.
• Any deposit or prepaid amount affected by a cancellation by Aeon Aesthetics will be handled appropriately, including refund or transfer where applicable.

11. Concerns Following Treatment

• Clients are encouraged to contact Aeon Aesthetics promptly if they have concerns following a treatment.
• Treatment-specific concerns, reactions or complications should be communicated to the clinic as soon as possible so that appropriate advice or review can be provided.
• Some treatments may require additional clinical assessment or follow-up and may be subject to separate treatment-specific terms and consent requirements.

12. Refunds & Consumer Rights

• Treatments, services, deposits, packages, gift vouchers and prepaid amounts are subject to applicable Australian Consumer Law.
• Nothing in these terms is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded under Australian Consumer Law.
• Where a refund, replacement, resupply or other remedy is required by law, Aeon Aesthetics will comply with its legal obligations.
• Except where required by law, deposits, gift vouchers, prepaid treatments and packages are not redeemable for cash.

13. Changes to These Terms

• Aeon Aesthetics may update these Booking Terms & Conditions from time to time to reflect changes to our services, booking processes, pricing or legal requirements.
• The terms applicable to a booking will generally be those in effect at the time the booking is made, unless otherwise required by law or agreed with the Client.

14. General

• By proceeding with a booking, the Client confirms that they have had the opportunity to read and understand these Booking Terms & Conditions.
• Additional terms may apply to specific treatments, memberships, packages, promotions or services and will be provided where applicable.
• These Booking Terms & Conditions are intended to ensure appointments can be managed fairly and consistently for our clients and our team.
• These terms do not exclude, restrict or modify any rights or remedies available to Clients under the Australian Consumer Law.

By enrolling in an Aeon Aesthetics Skin Membership, you (“the Member”) acknowledge that you have read, understood and agreed to the following terms and conditions.

1. Membership Sign-Up & Billing

• A one-off $49 sign-up fee is required to commence any membership.
  
• Skin memberships are billed weekly, with treatment entitlements becoming available monthly or at the designated intervals applicable to your membership.
  
• If you join partway through a membership cycle and wish to redeem a treatment before your first entitlement becomes available, a gap payment may be required.
  
• Membership payments are processed automatically using the payment method provided. Members are responsible for ensuring their payment details remain current.
  

2. Treatment Redemption & No Rollover

• Membership treatments must be redeemed within the applicable membership month or designated redemption period.
  
• Unused treatment entitlements do not roll over to the following month, cannot be exchanged for cash and cannot be transferred to another person.
  
• Treatments are subject to availability and must be booked in advance.
  
• Membership benefits are for the registered Member only.
  

3. Treatment Payments & Outstanding Balances

• Membership payments are debited weekly, with treatment entitlements becoming redeemable according to the applicable membership schedule.
  
• If a treatment is redeemed before the full value has been covered by membership payments, the Member agrees to continue scheduled payments until the redeemed treatment has been paid for in full.
  
• If a membership is cancelled before a redeemed treatment has been fully paid for, any outstanding balance relating to treatments already received or redeemed becomes payable, subject to applicable consumer law.
  
• Any outstanding balance must be settled in accordance with the agreed payment terms.
  

4. Booking, Cancellation & No-Shows

• A minimum of 48 hours’ notice is required to cancel or reschedule a membership appointment.
  
• Appointments cancelled or rescheduled with less than 48 hours’ notice, or missed without notice, may result in the forfeiture of that month’s treatment entitlement or applicable cancellation fees, in accordance with Aeon Aesthetics’ booking policy and applicable consumer law.
  
• Members are responsible for managing their appointments and ensuring they redeem eligible treatments within the applicable period.
  

5. Failed Payments

• If a scheduled membership payment fails, the Member is responsible for resolving the outstanding payment.
  
• Membership benefits may be suspended while payments remain overdue.
  
• Membership benefits will become accessible again once the payment issue has been resolved, subject to any outstanding balance and applicable membership conditions.
  

6. Cancelling Your Membership

• Standard ongoing memberships may be cancelled by providing at least seven days’ notice to info@aeonaesthetics.com.au.
  
• Membership benefits will cease seven days after the cancellation request is received, with any applicable payments and outstanding balances handled in accordance with the membership agreement and applicable consumer law.
  
• Any treatment redeemed but not fully paid for remains payable following cancellation.
  
• Customised skin memberships contracted to a specific treatment program or end date may have separate cancellation and payment conditions, which will be disclosed and agreed upon before enrolment.
  
• No refunds will be issued for payments already made except where required under the Australian Consumer Law.
  

7. Cooling-Off Period

• Where a membership is entered into online or away from the salon premises, any applicable cancellation or refund rights under Australian Consumer Law will be respected.
  
• Members wishing to cancel during an applicable cooling-off period should contact Aeon Aesthetics in writing at info@aeonaesthetics.com.au.
  
• Any refund entitlement will be assessed in accordance with applicable law and the circumstances of enrolment.
  

8. Pausing or Freezing Your Membership

• Members may request to pause their membership in writing by emailing info@aeonaesthetics.com.au.
  
• Memberships may be placed on hold for a minimum of one month and a maximum of three months within any 12-month period, subject to approval.
  
• Membership benefits cannot be redeemed while a membership is paused.
  
• Membership billing and benefits will resume at the end of the approved pause period unless otherwise agreed in writing.
  

9. Membership Discounts & Benefits

• Certain membership discounts may need to be manually applied. Members should notify the team before their appointment if an eligible discount has not been recognised.
  
• Product discounts are available to active members only and cannot be combined with other offers or applied to already discounted products.
  
• Where provided, online booking discount codes are exclusive to the registered Member and must not be shared.
  
• Sharing or misusing membership discount codes may result in the withdrawal of associated benefits.
  
• Membership discounts and benefits are subject to the conditions of the applicable membership tier.
  

10. Quarterly Rewards

• Quarterly rewards are issued in September, December, March and June, where included in the Member’s membership tier.
  
• Each membership tier may receive a different reward.
  
• Rewards must be redeemed within the month in which they are offered.
  
• Rewards are non-transferable, cannot be exchanged for cash or reimbursed, and will be forfeited if not redeemed within the eligible month.
  

11. Changes to Membership Terms & Pricing

• Aeon Aesthetics reserves the right to review membership pricing and update membership terms with at least 30 days’ written or electronic notice.
  
• Members who do not agree to a proposed change may cancel their ongoing membership before the change takes effect, subject to any outstanding payment obligations and applicable consumer law.
  
• Any changes to contracted customised treatment programs will be managed in accordance with the agreed program terms and applicable law.
  

12. General Conditions

• Memberships are personal to the registered Member and are strictly non-transferable.
  
• Membership benefits are subject to availability, eligibility and the conditions of the applicable membership tier.
  
• Memberships do not guarantee appointment availability at a particular time or with a particular team member.
  
• These terms operate alongside Aeon Aesthetics’ general booking policies and do not exclude, restrict or modify any rights or remedies available to Members under the Australian Consumer Law.