By enrolling in an Aeon Aesthetics Skin Membership, you (“the Member”) acknowledge that you have read, understood and agreed to the following terms and conditions.

1. Membership Sign-Up & Billing

• A one-off $49 sign-up fee is required to commence any membership.
  
• Skin memberships are billed weekly, with treatment entitlements becoming available monthly or at the designated intervals applicable to your membership.
  
• If you join partway through a membership cycle and wish to redeem a treatment before your first entitlement becomes available, a gap payment may be required.
  
• Membership payments are processed automatically using the payment method provided. Members are responsible for ensuring their payment details remain current.
  

2. Treatment Redemption & No Rollover

• Membership treatments must be redeemed within the applicable membership month or designated redemption period.
  
• Unused treatment entitlements do not roll over to the following month, cannot be exchanged for cash and cannot be transferred to another person.
  
• Treatments are subject to availability and must be booked in advance.
  
• Membership benefits are for the registered Member only.
  

3. Treatment Payments & Outstanding Balances

• Membership payments are debited weekly, with treatment entitlements becoming redeemable according to the applicable membership schedule.
  
• If a treatment is redeemed before the full value has been covered by membership payments, the Member agrees to continue scheduled payments until the redeemed treatment has been paid for in full.
  
• If a membership is cancelled before a redeemed treatment has been fully paid for, any outstanding balance relating to treatments already received or redeemed becomes payable, subject to applicable consumer law.
  
• Any outstanding balance must be settled in accordance with the agreed payment terms.
  

4. Booking, Cancellation & No-Shows

• A minimum of 48 hours’ notice is required to cancel or reschedule a membership appointment.
  
• Appointments cancelled or rescheduled with less than 48 hours’ notice, or missed without notice, may result in the forfeiture of that month’s treatment entitlement or applicable cancellation fees, in accordance with Aeon Aesthetics’ booking policy and applicable consumer law.
  
• Members are responsible for managing their appointments and ensuring they redeem eligible treatments within the applicable period.
  

5. Failed Payments

• If a scheduled membership payment fails, the Member is responsible for resolving the outstanding payment.
  
• Membership benefits may be suspended while payments remain overdue.
  
• Membership benefits will become accessible again once the payment issue has been resolved, subject to any outstanding balance and applicable membership conditions.
  

6. Cancelling Your Membership

• Standard ongoing memberships may be cancelled by providing at least seven days’ notice to info@aeonaesthetics.com.au.
  
• Membership benefits will cease seven days after the cancellation request is received, with any applicable payments and outstanding balances handled in accordance with the membership agreement and applicable consumer law.
  
• Any treatment redeemed but not fully paid for remains payable following cancellation.
  
• Customised skin memberships contracted to a specific treatment program or end date may have separate cancellation and payment conditions, which will be disclosed and agreed upon before enrolment.
  
• No refunds will be issued for payments already made except where required under the Australian Consumer Law.
  

7. Cooling-Off Period

• Where a membership is entered into online or away from the salon premises, any applicable cancellation or refund rights under Australian Consumer Law will be respected.
  
• Members wishing to cancel during an applicable cooling-off period should contact Aeon Aesthetics in writing at info@aeonaesthetics.com.au.
  
• Any refund entitlement will be assessed in accordance with applicable law and the circumstances of enrolment.
  

8. Pausing or Freezing Your Membership

• Members may request to pause their membership in writing by emailing info@aeonaesthetics.com.au.
  
• Memberships may be placed on hold for a minimum of one month and a maximum of three months within any 12-month period, subject to approval.
  
• Membership benefits cannot be redeemed while a membership is paused.
  
• Membership billing and benefits will resume at the end of the approved pause period unless otherwise agreed in writing.
  

9. Membership Discounts & Benefits

• Certain membership discounts may need to be manually applied. Members should notify the team before their appointment if an eligible discount has not been recognised.
  
• Product discounts are available to active members only and cannot be combined with other offers or applied to already discounted products.
  
• Where provided, online booking discount codes are exclusive to the registered Member and must not be shared.
  
• Sharing or misusing membership discount codes may result in the withdrawal of associated benefits.
  
• Membership discounts and benefits are subject to the conditions of the applicable membership tier.
  

10. Quarterly Rewards

• Quarterly rewards are issued in September, December, March and June, where included in the Member’s membership tier.
  
• Each membership tier may receive a different reward.
  
• Rewards must be redeemed within the month in which they are offered.
  
• Rewards are non-transferable, cannot be exchanged for cash or reimbursed, and will be forfeited if not redeemed within the eligible month.
  

11. Changes to Membership Terms & Pricing

• Aeon Aesthetics reserves the right to review membership pricing and update membership terms with at least 30 days’ written or electronic notice.
  
• Members who do not agree to a proposed change may cancel their ongoing membership before the change takes effect, subject to any outstanding payment obligations and applicable consumer law.
  
• Any changes to contracted customised treatment programs will be managed in accordance with the agreed program terms and applicable law.
  

12. General Conditions

• Memberships are personal to the registered Member and are strictly non-transferable.
  
• Membership benefits are subject to availability, eligibility and the conditions of the applicable membership tier.
  
• Memberships do not guarantee appointment availability at a particular time or with a particular team member.
  
• These terms operate alongside Aeon Aesthetics’ general booking policies and do not exclude, restrict or modify any rights or remedies available to Members under the Australian Consumer Law.